The activation code is not working

The activation code is not working

We’re sorry you’re having trouble authorizing your 2getheraudio plugin. It’s hard to tell exactly what happened, but try the steps below to fix the issue.

IMPORTANT: Make sure you are connected to the internet and your connection is working!

1. Close the DAW you are using, or close the standalone plugin itself if you aren’t using a DAW.
 
2. On a Windows machine, open the “Run” application and follow this path:
C:\ProgramData\2getheraudio\plugin name\

    On macOS, locate the equivalent folder by following this path:
     /Library/Application Support/2getheraudio/plugin name/

3. Open the folder of the plugin you are trying to authorize, and find a file called “authorizations.json”. Delete this file.

4. Reopen the standalone app for the plugin, or reopen the DAW and load the plugin onto a track. You should now be presented with the authorization window again.

5. Copy the authorization code in your email receipt and paste it into the authorization window using the Paste from Clipboard button.

6. Click the authorize button, then wait until the plugin authorizes. It could take a few minutes depending on your internet speed.

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